tcpa compliant blog image

Feb 08, 2019

How Can Managers Help Keep Agents TCPA Compliant?

Posted In: Blog, tcpa compliant Author: TCN

It’s an unfortunate fact: Agents won’t stay TCPA compliant on their own. That responsibility falls squarely on the shoulders of managers. And managers need to make sure they do keep their agents TCPA compliant because lawyers are ready and willing to sue any call center caught in noncompliance. TCPA litigation has increased by 1,273% from […]

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call center kpi tools and tricks

Feb 01, 2019

Every Call Center KPI That Matters

Posted In: Blog, call center kpi, TCN Features, TCPA Author: TCN

Want a high-functioning call center? Then measure KPIs. Without KPIs call centers have few metrics to measure performance. Without business intelligence and proper management strategies, improvement in call centers can fizzle out. But with call center KPIs, they’re able to improve agent performance, decrease costs, increase customer satisfaction, and overall enhance productivity. Plus, KPIs help […]

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TCPA Compliance

Jan 28, 2019

10 TCPA Compliance Solutions that Boost The Bottom Line

Posted In: Blog, Compliance Author: TCN

The Telephone Consumer Protection Act (TCPA) is perhaps the most significant piece of call center legislation affecting businesses today. It restricts solicitations and the use of automated phone equipment, with regulations including (but not limited to): Restrictions on automated dialing to cell phones. Callers must stop calling reassigned wired or reassigned wireless phone numbers. Consent, […]

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Jan 23, 2019

How Call Center Platforms Increase Agent Happiness

Posted In: Blog, Cloud Technology, Inbound Author: TCN

Employee happiness, engagement, and productivity are always central to a top-notch call center. Gallup, for example, reports only 15% of global employees feel engaged with their work, with average top numbers coming in at an average of 70%. The difference lies in how these organizations view employees and their responsibilities to them. Gallup says “exceptional […]

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Jan 23, 2019

TCN Joins Consumer Relations Consortium’s Innovation Council to Advance New Solutions for the Collections Industry

Posted In: News, Partners, Press Author: TCN

St. George, Utah – January 23, 2019 – TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today its membership in the Consumer Relations Consortium’s (CRC) Innovation Council (an initiative of insideARM and the iA Institute). As a member of the council, TCN, along with a select […]

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Software for collections

Jan 17, 2019

How Software for Collections Can Increase Promises to Pay

Posted In: Collections, Compliance, TCPA Author: TCN

ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016. To put that number in terms of customers, 77 million people have delinquent debt. That’s 77 million people that collection agencies need to contact […]

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TCPA Compliance

Jan 08, 2019

The Basics of Call Center Autodialers and TCPA Compliance

Posted In: Auto Dialing, Compliance, TCPA Author: TCN

Autodialers are a common commodity in call centers across the globe. Despite that, misperceptions about them exist, particularly as it relates to TCPA compliance. Autodialers are specifically mentioned in the TCPA, which likely explains the concerns and confusion – especially since fines for violations of the TCPA also have a certain level of notoriety. Autodialers, […]

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call center technology and hitting kpi targets

Jan 04, 2019

Nail KPI Targets with Call Center Technology and Agent Skill Sets

Posted In: Inbound, Outbound, SaaS Author: TCN

Using call center technology to hit KPI targets requires 2 things: Agents who possess the right skill sets to meet their goals and satisfy customers. Call center technology that empowers agents and managers to do what they couldn’t do on their own. Of course, if call centers want to hit their KPIs they should outline […]

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